Tag Archives: ICS Integration

How to Enabled HTTP Debug Logs on ICS Agent


Steps to enable http debug logs at agent side for Troubleshooting:


Steps to enable http debug logs at agent side –

1. Go to agenthome/user_projects/domains/agent-domain/bin folder
2. Open
3. Modify JAVA_OPTIONS=”${JAVA_OPTIONS} ${JAVA_PROPERTIES}” to JAVA_OPTIONS=”${JAVA_OPTIONS} ${JAVA_PROPERTIES} -Dhttp.debug=true” and save the file
4. Stop the agent and restart the agent using from agent installation directory


Thank you !!




Enable debug logs for ICS Agent


Enable debug logs for ICS Agent:

1. Open agenthome/user_projects/domains/agent- domain/config/fmwconfig/servers/AdminServer/logging.xml
2. Under loggers add a new logger as follows… e.g.
<logger name=’’ level=’TRACE:1’/>
3. Save and exit.
4. Restart agent for the new log level to take effect

Note: Once debug is complete please remove revert above changes to avoid debug log files getting filled.


Thank You !!



ICS Integration Not Working



ICS Integration Not Working (Doc ID 2340114.1)

Integration between Oracle Sales Cloud and Oracle service cloud – After adding the CSF Key, no instance is created in ICS.

User from ICS connection was not defined in ICS

After creating the user in ICS, the flow worked

To implement the solution, please execute the following steps:
1. Go into MyServices console
2. Navigate to Users
3. Create new user with the username defined in the ICS Connection
4. Change the password to the one used in the ICS Connection and csf-key

5. Retest


Unlock an Integration – ICS OIC


When an ICS integration is in edit mode and the browser get suddenly crashes, the integration becomes locked, which prevents it from being edited. There are several ways to unlock the ICS integration.

To unlock the ICS integration:

  1. Log in as a user with the Administrators role.
  2. In the navigation pane, click Integrations.
  3. For the integration that is locked, click the hamburger menu (hamburger) menu at the far right, then select Unlock.

Thank You !!