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Tag Archives: ICS USER

ICS Integration Not Working

 

 

ICS Integration Not Working (Doc ID 2340114.1)

Integration between Oracle Sales Cloud and Oracle service cloud – After adding the CSF Key, no instance is created in ICS.

User from ICS connection was not defined in ICS

After creating the user in ICS, the flow worked

To implement the solution, please execute the following steps:
1. Go into MyServices console
2. Navigate to Users
3. Create new user with the username defined in the ICS Connection
4. Change the password to the one used in the ICS Connection and csf-key

5. Retest

 

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